Customer Service

Crystal Homes WARRANTY INFORMATION

Every residence built by Crystal Homes is covered by the warranty outlined in the Ontario New Home Warranties Plan Act.

This coverage includes:

• Protection for deposits;
• Protection against Financial Loss for Contract Homes;
• Compensation for delays in closing or occupancy;
• Protection against unauthorized substitutions;
• One and two year warranties for certain defects in work and materials;
• A seven year warranty for major structural defects;
• Coverage for condominium common elements (the common or shared area of condominium buildings.)

Your Home Warranty is overseen by the Tarion Home Warranty Corporation. You can learn more about your warranty by downloading and reviewing the resources at the links below.

Download Our Homeowner's Guide Book

To download your homeowner's guide book, please contact your sales rep for your password!